Privacy Policy

Effective Date: 2025-03-11

At HotSnag.com (referred to as “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase on our website, HotSnag.com (the “Site”).

1. Information We Collect

When you visit our Site or place an order, we may collect the following types of personal information:

• Personal Identifiable Information (PII): This includes your name, email address, phone number, shipping and billing address, and payment details.
• Order Information: Information related to your purchase, such as products ordered, payment information, and order history.
• Device Information: We automatically collect information about your device, including IP address, browser type, operating system, and browsing activity on our Site.
• Cookies and Tracking Technologies: We use cookies to improve your shopping experience and track site usage. You can disable cookies in your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process your orders, collect payments, and arrange shipping.
• Customer Support: To provide assistance, respond to inquiries, and resolve any issues.
• Marketing Communication: With your consent, we may send you promotional emails, special offers, and new product announcements. You can opt-out at any time.
• Fraud Prevention: To detect and prevent fraudulent transactions or any other illegal activities.
• Website Improvement: To analyze usage patterns and improve our website’s performance and user experience.

3. Sharing Your Information

We respect your privacy and will never sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties to operate our business, such as:

• Payment Processors: To process payments through secure gateways like PayPal, Stripe, and credit card providers.
• Shipping Carriers: To fulfill and deliver your orders.
• Marketing Platforms: To manage email communications and advertisements (such as Google Ads, Facebook Ads, etc.).
• Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or protect our rights.

4. Payment Information

We do not store or process your payment information directly. All payment transactions are handled through secure third-party payment gateways like PayPal or Stripe. These platforms adhere to the highest level of security and encryption to protect your payment data.

5. Data Retention

We will retain your information for as long as necessary to fulfill your order and comply with legal requirements. If you wish to have your information removed from our system, please contact us at [email protected].

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.
• Correction: You can request corrections to any incorrect or incomplete information.
• Deletion: You can request the deletion of your personal data, subject to certain legal limitations.
• Opt-out: You can opt-out of receiving marketing emails by clicking the “Unsubscribe” link in any email or contacting us directly.

To exercise any of these rights, please contact us at [email protected].

7. Protecting Your Information

We take your data security seriously and implement industry-standard measures to protect your personal information. These measures include:

• SSL Encryption: All information transmitted through our Site is encrypted using Secure Socket Layer (SSL) technology.
• Restricted Access: Access to your personal data is limited to authorized personnel only.
• Third-Party Security Compliance: Our payment processors and shipping partners adhere to strict security and data protection standards.

8. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic. You can control or disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features on our Site.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

HotSnag Support Team
Email: [email protected]
Website: www.hotsnag.com

Thank you for trusting HotSnag with your personal information.