Refund and Returns Policy
Effective Date: 2025-03-11
Thank you for shopping at HotSnag.com. We are committed to providing you with trending products at the best prices. We understand that sometimes a product may not meet your expectations, and we are here to make the return and refund process as simple and transparent as possible.
1. Quality Issues (Within 60 Days)
We offer a 60-day quality guarantee for all our products. If your item has an inherent quality defect (excluding damage caused by mishandling or misuse), you may request a return or refund within 60 days of receiving the product.
We will offer one of the following solutions:
- If the product is still in stock, we will prioritize sending you a new replacement item free of charge.
- If the product is no longer in stock, we will issue a full refund for the purchase amount.
To initiate a return for quality issues, please:
- Contact us at [email protected] within 60 days of receiving your product.
- Provide clear photos or videos showing the defect.
- Wait for our confirmation before shipping the item back.
We will cover all shipping costs for quality-related returns.
2. Non-Quality Issues (Within 30 Days)
If you are unsatisfied with your purchase for any non-quality-related reason (such as change of mind or wrong size/color choice), we accept returns within 30 days of receiving your product.
The following conditions apply:
- The product must be unused, undamaged, and in its original packaging.
- Customers are responsible for the return shipping costs.
- A small restocking fee (up to 10% of the product price) may be deducted from your refund to cover handling and processing costs.
- Additionally, for refunds not caused by seller fault, any payment gateway fees (such as PayPal or Stripe fees, typically around 4%) will be deducted from your refund.
To initiate a return for non-quality reasons, please:
- Contact us at [email protected] within 30 days of receiving your product.
- Provide clear photos or videos showing the product’s condition.
- Once we approve your request, ship the item back to our warehouse.
We will process your refund within 3 business days after receiving the returned item.
3. Shipping Delays Compensation
We understand that timely delivery is crucial, especially for trending products. If your order is significantly delayed, we offer the following compensation:
- Delayed by 14-20 days: We will provide a 20% refund as compensation.
- Delayed by over 30 days: You are eligible for a full refund, even if the item arrives later.
To claim a refund due to shipping delays, please contact us at [email protected] with your order number.
4. Refund Processing Time
- Once we receive your returned item, we will inspect it within 2 business days.
- Approved refunds will be processed within 3 business days and credited back to your original payment method.
- Depending on your bank or payment provider, the refund may take 5-10 business days to appear in your account.
- If your refund was not caused by a seller-related fault, payment gateway fees (such as 4% PayPal or Stripe fees) will be deducted from your refund.
If you have not received your refund within the expected timeframe, please contact us immediately.
5. Order Cancellations
- Orders can be canceled within 12 hours of placing the order if the item has not been shipped. To cancel your order, please contact us at [email protected].
- If your order has already been shipped, you may need to follow our standard return process.
6. Dispute Resolution
We strive to resolve any issues amicably and quickly. If you have any concerns about your order, delivery, or refund, please contact our customer support team before initiating any dispute with your payment provider.
We are confident that we can resolve most issues directly with you.
7. Contact Us
If you have any questions regarding our Refund and Returns Policy, please contact us at:
HotSnag Support Team
Email: [email protected]
Website: www.hotsnag.com
Thank you for choosing HotSnag. We appreciate your trust in our products and services.
