Privacy Policy

HotSnag provides D-U-N-S Number application assistance. We operate this site and related order and support workflows.

This policy applies to personal and business-related information we obtain in those contexts. It does not govern third-party sites or services that we link to or that process payments on their own infrastructure—those providers maintain separate notices.

We may update this policy by posting a revised version on this page. Where changes are material, we will take reasonable steps to bring them to your attention.

Contact details you provide (such as name, email address, phone number, and company name) when you place an order, sign in where offered, or message support.

Business and order information required to prepare or document the service, including identifiers you supply for D&B-related workflows and any files or descriptions you voluntarily attach to support tickets.

Payment-related data is primarily handled by our payment processors. We typically receive limited transaction metadata (such as confirmation status, amount, currency, and timestamps) rather than full card numbers.

Communications you send to us (including email content, chat transcripts where available, and attachments) and our responses, which we keep for operational and quality reasons described below.

Technical data that servers and analytics tools may automatically collect when you use the site, such as device or browser type, general location derived from IP, pages viewed, referring URLs, and cookie or similar identifiers when enabled. We may use tags or scripts (for example, through Google Tag Manager) to understand conversions and site performance; those tools are also subject to their providers' policies.

To deliver the service you purchased, communicate about order status, and respond to support requests.

To process payments, prevent fraud, verify identity when needed for refunds or disputes, and maintain records required for accounting or legal compliance.

To operate, secure, and improve our website, including troubleshooting, analytics, and measuring checkout completion.

To send service-related messages. We do not sell your contact or company profile as a standalone marketing list.

Depending on where you are located, we rely on one or more lawful bases such as performing a contract with you, pursuing legitimate interests that are not overridden by your rights, complying with law, or, where required, consent for specific types of processing (for example, certain cookies or marketing).

We share information with vendors and service providers who process data on our behalf, such as hosting, email delivery, customer-support tooling, analytics, and payment processing. They may access data only as instructed and for defined purposes.

Payment processors receive the data needed to authorize and settle charges and are responsible for cardholder data under their agreements and certifications.

We may disclose information if we believe in good faith that disclosure is required by law, legal process, or government requests, or to protect the rights, safety, or integrity of HotSnag, our customers, or the public.

We do not sell personal information in the sense of exchanging it for money for unrelated third-party marketing lists, and we do not share personal data for cross-context behavioral advertising as a business model.

We retain information for as long as necessary to fulfill the purposes in this policy, meet legal, tax, or accounting obligations, resolve disputes, and enforce our agreements.

Order and refund correspondence may be kept longer where needed to demonstrate how a case was handled or to detect fraud patterns.

We implement administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. No online transmission or storage method is completely secure; we encourage you to use strong credentials and keep business information accurate.

Depending on your jurisdiction (for example, the EEA, UK, California, or other regions with privacy laws), you may have rights to access, correct, delete, or restrict certain processing, to receive a copy of data in a portable format, or to object to processing based on legitimate interests.

You can contact us using the details below to exercise rights or ask questions. We may need to verify your request and will respond within the timeframe required by applicable law.

For marketing communications that are separate from transactional notices, you can use unsubscribe instructions where provided. Service-related messages may continue where necessary to fulfill your order.

If you use a payment wallet or SSO provider, you may also manage certain data directly through that provider.

Our operations and subprocessors may be located in countries other than your own. Where required, we use appropriate safeguards (such as contractual clauses) for cross-border transfers.

Our services are intended for businesses and adult representatives acting on behalf of organizations. If you believe a child has provided personal information, contact us and we will take appropriate steps.

Questions, complaints, or requests about this policy or your information: service@HotSnag.com. Please include relevant order or business details so we can assist promptly.