Refund Policy
This policy applies to the D-U-N-S Number application assistance currently offered on the HotSnag website. It explains when a refund is full, partial, or unavailable, and how refund requests are reviewed.
Payment model and what this policy covers
The website currently offers a one-time paid D-U-N-S application assistance service. It is not a subscription and does not create recurring charges.
The total price shown on the product and checkout pages is the amount charged before payment is completed, except for any tax or adjustment clearly shown before checkout is submitted.
When full refunds apply
You receive a full refund if you cancel before processing begins.
You also receive a full refund if the delivered result cannot be verified through the official D&B lookup path using the verification method described on the service page and in your order communication.
For verification-based refund requests, HotSnag may ask you to confirm the business details used during lookup so the same delivered record can be reviewed fairly.
When processing begins
Processing begins when HotSnag starts manual review, information cleanup, submission support, or follow-up work on your order.
Messages sent only to acknowledge payment or request missing intake details do not by themselves mean the core service work has been completed.
When refunds are partial or unavailable
Once processing has begun, refunds are partial or unavailable depending on the work already completed.
If HotSnag has already committed meaningful manual handling time to your order, the refundable portion may be reduced to reflect work performed before the refund request was received.
What does not automatically qualify for a full refund
Delays caused by missing documents, inconsistent company records, slow customer replies, external review queues, or third-party platform decisions do not automatically create a right to a full refund.
A marketplace, bank, platform, or registry asking for more documents, taking longer than expected, or declining your business does not by itself mean the HotSnag service failed under this policy.
How to request a refund
Send the request to service@HotSnag.com from the same email address used during checkout.
Include your order details, the reason for the refund request, and any relevant screenshots or lookup notes if you are claiming that the delivered result cannot be found.
If the request is based on D&B lookup verification, you must use the official lookup path and the business details associated with the delivered result.
Review timing and communication
HotSnag reviews refund requests in the order they are received and aims to respond within 1 to 3 business days.
If more information is needed to verify the request, the review timeline may extend until the required details are provided.
Customer responsibilities
You are responsible for providing accurate, current, and lawful business information.
If the information submitted at checkout or during follow-up is incomplete, inconsistent, or outdated, that may delay the service and reduce refund eligibility after work has started.
Support contact
For refund questions, order issues, or verification disputes, contact service@HotSnag.com.
Using the same checkout email helps us locate your order faster and resolve the request with less back-and-forth.